Brightleaf Square Durham NC 27701
Where are you located? We have a brick and mortar store in Historic Brightleaf Square in Durham, NC. Our street address is 905 W Main St Suite 20-I Durham, NC 27701.
What are you store hours?  Currently we are open Tues-Friday 10am-6pm, Saturday 11am-5pm and closed Sunday & Monday. Check with us on our social media pages (Facebook, Instagram, Twitter) during holidays or special occasions.
Who do you use to ship? We use the United States Postal Service to ship our products. We chose the USPS for several reasons, one of which is the low-cost of shipping using flat-rate boxes, which helps keep costs down. Our flat-rate shipping charge is $15 per order.
How much product can I ship for $15? You may order four (4) 375 ml bottles or six (6) 200ml bottles per box for one flat-rate fee of $15. We are able to ship larger bottles for a slightly higher shipping fee. Please feel free to contact us at julie@bullcityoliveoil.com for questions or further information.
When will my package ship? You will receive notification that your order was received. Once we process your order, we'll notify you that your order is on the way. Turnaround is dependent on time of year, but we strive to satisfy order within 24 hours during store hours. Please note during the holidays this may change.
I saw something in the store that I don't see on the website. Are you able to ship items other than oils and vinegars? Yes and no. Most products that are available in the store will also be available online. However, sometimes we have products in-store (such as cheese and chocolate-especially during warmer months) that require special shipping methods that greatly increase the cost. If there is something you simply must have (and we understand that!), please contact us and we will make every effort possible to make that happen.
Are you able to do special orders for products? YES! Sometimes you'll see something that you just have to have, whether it's a larger size or you really like our fustis (lovely stainless steel canisters we store our oils and vinegars in). We are happy to make every effort possible to make your special requests a reality.
Returns Policy At this time, we will only accept returns in-store within 10 days of purchase, in the original condition, untampered with. However, we recognize that sometimes things happen- and item may be labeled incorrectly, an item may contain an allergen that could affect the recipient, etc...If this should happen, we'll make every effort to work with you to rectify any issues. In the rare instance we cannot replace an item, we will issue a store credit for purchase amount.
Do you do wedding/corporate/specialty gifts? YES! We have many options for every budget and would love to work with you on any project you have in mind. Contact us and we'll get started on making your vision a reality.
Privacy and Security All transactions are secured through PayPal and as such your credit card information is encrypted and protected. Our website is SSL (secure sockets layer) protected. We do not resell your personal information to anyone.